When attempting to finalise a purchase, and you have completely filled out the form with your information and payment details but the payment has not gone through, please check the following causes as to the reason behind this.
1. Using the Safari Browser.
- We currently only support Google Chrome and Firefox, when no other options are available, a mobile phone's Chrome browser can work as well.
2. The VAT number could not be validated.
- Please first check that the correct country is selected as not all are applicable to have a VAT ID to validate.
For any further issues, possible causes can be due to external factors and outages. Please contact support@solar-fox.com to find out more.