Frequently Asked Questions & Issues
Error Message: User account is disabled. Please report to our support team at support@solar-fox.com. Solution: Submit an Email inquiry to support@...
Thu, 14 Jul, 2022 at 10:40 AM
If you are receiving this error after a firmware update or recovery, please contact support@solar-fox.com for instructions and software to resolve this...
Thu, 14 Jul, 2022 at 10:38 AM
Yes! If for any reason, you wish to change the email address of the account to that of another, you are required to fill out a form to express consent t...
Thu, 14 Jul, 2022 at 10:40 AM
Solution: Check your PV-Systems Portal for current data for the current day. If this does not exist, the connection will not be able to be renewed. If ther...
Thu, 14 Jul, 2022 at 2:51 PM
If you have made a purchase on our Online Shop, either for additional space for more datasources or slideshows, or one of our premium slide modules, you wil...
Mon, 18 Jul, 2022 at 4:35 PM
If your Slideshow is not correctly displaying the correct information that you see from your PV-System's portal, there can be several reasons as to the ...
Thu, 14 Jul, 2022 at 10:32 AM
If the mini computer is no longer functional and you have already tried all the recommended solutions from us, you will be able to send the device back to u...
Fri, 15 Jul, 2022 at 10:58 AM
Please go through all the steps before submitting a ticket to support@solar-fox.com Please check that all cables are connected properly. One power c...
Fri, 15 Jul, 2022 at 11:01 AM
Is the Display functional but there is something wrong with the functions of the control computer or slideshow? Please check the various issues and their ...
Fri, 15 Jul, 2022 at 11:01 AM
Is the Slideshow behaving abnormally or frozen? Please check the possible reasons and our recommended solutions below. Possible Causes: The Internet con...
Fri, 15 Jul, 2022 at 10:12 AM